Effective Date: 7 June 2026
At AIGen.my (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://aigen.my or use our services.
By accessing our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you:
- Submit an enquiry through our contact forms
- Request a quotation or consultation
- Subscribe to newsletters or marketing communications
- Register for events or webinars
- Contact us by email or telephone
The information collected may include:
- Full Name
- Company Name
- Email Address
- Telephone Number
- Business Information
- Any additional information you choose to provide
We also automatically collect certain technical information including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Referring Website
This information is collected to improve website performance, enhance security, and better understand user behaviour.
2. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide our AI products and services
- Deliver quotations and proposals
- Improve our website and user experience
- Monitor website performance
- Enhance cybersecurity
- Communicate important updates
- Send marketing communications (only where permitted)
We do not sell or rent your personal information to third parties.
3. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Maintain login sessions
- Analyse website traffic
- Improve website functionality
- Detect spam and malicious activity
You may disable cookies through your browser settings, although some website features may not function correctly.
4. Analytics
We may use website analytics services to understand visitor behaviour and improve our services. These services may collect anonymised information such as:
- Pages visited
- Time spent on pages
- Device type
- Browser type
- Geographic region (approximate)
- Referral source
This information is used solely for statistical analysis and website optimisation.
5. Embedded Content
Some pages may include embedded content such as videos, maps, social media feeds, or other third-party content.
Embedded content behaves exactly as if you visited the originating website. Those third-party providers may collect data, use cookies, or monitor your interaction according to their own privacy policies.
6. Third-Party Services
To deliver our services, we may use trusted third-party providers including but not limited to:
- Cloud hosting providers
- Email service providers
- Payment processors (where applicable)
- AI service providers
- Analytics providers
- Spam protection services
- Customer support platforms
These providers only receive information necessary to perform their services and are expected to protect your information appropriately.
7. Data Security
We implement reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Maintain business records
- Protect our legitimate interests
Information that is no longer required will be securely deleted or anonymised where appropriate.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Withdraw consent
- Object to certain processing activities
- Request a copy of your data
To exercise these rights, please contact us using the details below.
10. Comments
If commenting is enabled on our website, we collect the information displayed in the comment form together with your IP address and browser information to help detect spam.
Comments and their associated metadata may be retained indefinitely to facilitate automatic moderation of future comments.
If you use the Gravatar service, an anonymised hash of your email address may be transmitted to determine whether your profile is associated with that service.
11. User Accounts
If you register for an account on our website:
- You may review and update your personal information at any time.
- Website administrators may access account information solely for administrative purposes.
- You may request deletion of your account where permitted by applicable laws.
12. International Data Transfers
Some of our technology partners or cloud service providers may process data in countries outside your jurisdiction. Where applicable, we take reasonable measures to ensure appropriate safeguards are in place.
13. Children’s Privacy
Our website and services are intended for business users and individuals aged 18 years or older. We do not knowingly collect personal information from children.
14. Intellectual Property Disclaimer
All content published on this website, including text, graphics, images, software, videos, trademarks, logos, and other materials, is the property of AIGen.my or its respective owners unless otherwise stated.
Unauthorised reproduction, distribution, or commercial use of any content without prior written permission is prohibited.
15. AI Services Disclaimer
Some services provided by AIGen.my utilise Artificial Intelligence technologies.
AI-generated outputs are intended to assist decision-making and business operations but should not be considered professional legal, financial, medical, or regulatory advice. Clients remain responsible for reviewing and validating all AI-generated content before implementation or publication.
16. Limitation of Liability
While we endeavour to ensure the accuracy and reliability of the information presented on this website, AIGen.my makes no warranties regarding the completeness, accuracy, or suitability of any content.
To the fullest extent permitted by law, AIGen.my shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this website or reliance upon its content.
17. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page.
We encourage visitors to review this page periodically.
18. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through:
AIGen.my
Website: https://aigen.my
Email: contact@aigen.my
